$ 47.52
| Required Apps |
•
Purchase (purchase)
• eCommerce (website_sale) • Invoicing (account) • Discuss (mail) • Inventory (stock) • Website (website) |
| Technical Name |
rma
|
| License | OPL-1 |
| Also available in version | 17.0 15.0 14.0 |
Introduction
The RMA (Return Merchandise Authorization) module for Odoo is designed to simplify and automate the process of managing product returns, repairs, replacements, and refunds. By integrating seamlessly with Odoo's existing modules, it provides a comprehensive solution for handling post-sale customer service efficiently.
Key Features
Return Management: Allows customers to initiate returns through the portal, generating return orders in the backend for processing.
Repair and Replacement: Facilitates the creation of repair orders or replacement sales orders directly from the RMA form.
Refund Processing: Supports the generation of credit notes for returned products, streamlining the refund process.
Workflow Automation: Implements a structured workflow for RMA requests, including stages like Draft, Confirm, Approve, and Return.
Customer Portal Integration: Enables customers to view and manage their RMA requests through the Odoo website portal.
Smart Buttons: Provides smart buttons on sales orders and customer records to view related RMA orders, enhancing traceability.
PDF Reporting: Allows the generation and emailing of RMA reports in PDF format for documentation and communication purposes.
Benefits
Enhanced Customer Experience: Simplifies the return process, making it more convenient for customers to initiate and track returns.
Operational Efficiency: Automates various aspects of the returns process, reducing manual effort and potential errors.
Improved Traceability: Provides clear visibility into the status of RMA requests, ensuring accountability and transparency.
Seamless Integration: Works smoothly with existing Odoo modules, ensuring a cohesive workflow across sales, inventory, and accounting functions.
Compatibility & Technical Details
Required Modules: Purchase (purchase), eCommerce (website_sale), Invoicing (account), Discuss (mail), Inventory (stock), Website (website).
License: Odoo Proprietary License v1.0.
Installation: Simple installation process with no complex configurations required.
Deployment: Compatible with both cloud and on-premise Odoo deployments.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.