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Solution Answer for Helpdesk Support Ticket and Issue

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$ 60.25

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Required Apps • CRM (crm)
• Invoicing (account)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
• Employees (hr)
Community Apps Dependencies website_helpdesk_support_ticket
Technical Name helpdesk_ticket_problem_solution
License OPL-1
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Technical Name helpdesk_ticket_problem_solution
License OPL-1

Introduction

The Odoo Helpdesk Ticket Problem Solution module enhances your helpdesk system by allowing support teams to provide detailed, formatted solutions to tickets. Solutions can include up to five images and are accessible to customers via the portal. The module also integrates solutions into PDF reports for comprehensive documentation.

Key Features

  • Formatted Solution Entries: Support agents can write clear and detailed solutions within tickets.

  • Image Attachments: Add up to five images to visually illustrate solutions.

  • PDF Report Integration: Include solutions and images in ticket PDF reports for offline reference.

  • Customer Portal Access: Customers can view solutions and images through their portal account.

  • Community Edition Compatibility: Designed for seamless use with Odoo Community edition.

Benefits

  • Enhanced Customer Support: Provide clear, visually supported solutions to improve customer satisfaction.

  • Efficient Ticket Resolution: Streamline documentation and sharing of solutions to reduce resolution time.

  • Improved Documentation: Maintain thorough records of solutions for future reference.

  • Customer Empowerment: Allow customers to independently access solutions, reducing follow-up inquiries.

Compatibility & Technical Details

  • Supported Odoo Versions: Compatible with Odoo.

  • Required Modules: CRM, Invoicing, Project, Sales, Website, Calendar, Contacts, Discuss, Employees.

  • License: Odoo Proprietary License v1.0.

  • Technical Name: helpdesk_ticket_problem_solution.

  • Deployment Options: Supports Odoo Online, Odoo.sh, and On-Premise installations.

  • Supported Editions: Works with Community edition.

This module is ideal for businesses seeking to enhance helpdesk operations, providing detailed, accessible, and documented solutions to customer issues.

Solution Answer for Helpdesk Support Ticket and Issue

Support Ticket Solution Answer with Photos

This App Only Compatible with Odoo Community Edition

This app allows your helpdesk support team to make a solution on the ticket of the helpdesk and send it to the customer and allow your customers to View it on the Portal.


Main Features:

  • Allow your support user and support team to write formatted solutions and add 5 photos for solution on ticket form.
  • Ticket PDF will show the solution with solution photos as shown.
  • Your customer can also view the solution answers on my account portal with photos on your website.
  • For more details please check below screenshots and watch the video.

Edition Compatibility:


Only Community

Helpdesk Ticket Issue Form Showing Solution Tab with Solution and Images

Ticket PDF Report with Solution and Photos Showing

Customer View on Portal with Solution and Photos on Ticket Form

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training 

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.