$ 23.52
| Required Apps |
•
Invoicing (account)
• Manufacturing (mrp) • Sales (sale_management) • Discuss (mail) • Inventory (stock) • Purchase (purchase) |
| Technical Name |
return_and_exchange_process
|
| License | OPL-1 |
| Also available in version | 19.0 18.0 17.0 |
Complete Return & Exchange Management
Transform your post-sale operations with automated return and exchange management. This module extends the standard Odoo Sales workflow to handle product returns, generate automatic credit notes, process product replacements, and manage kit products with complete automation and full traceability.
Key Features
One-Click Product Returns
Return delivered products directly from the Sales Order with automatic validation of incoming deliveries and credit note generation when invoices exist.
Smart Product Exchange
Replace returned items with new products automatically. Creates both IN and OUT deliveries, updates order lines with "Replacement" labels, and handles all invoicing.
Automatic Credit Notes
When products are returned from invoiced orders, the system automatically generates customer credit notes with exact quantities and amounts for full traceability.
Kit & Non-Kit Support
Handle both individual products and product kits seamlessly. Choose "With Kits" or "Without Kits" during exchanges to manage component returns and replacements.
Automated Deliveries
Automatically creates and validates IN deliveries for returns and OUT deliveries for replacements, keeping inventory levels accurate and operations streamlined.
Complete Traceability
Replacement products are clearly labeled in the Sale Order with "Exchanged Against" references, providing complete audit trails for all return and exchange operations.
How It Works
Products Delivered
When products are delivered and the Sale Order reaches "Sale" state, the "Return Product" button appears with boolean flags on order lines.
Select Return/Exchange
Choose quantities to return or click "Return All Delivery". For exchanges, select replacement products and configure "With Kits" or "Without Kits" options.
Automated Processing
System automatically creates deliveries, validates transfers, updates inventory, generates credit notes, and adds replacement lines to the order.
Module Demo
Watch how the Return & Exchange module streamlines post-delivery operations directly from the Sales Order.
Return and Exchange Product
Business Benefits
Save Time
Reduce manual processing time by up to 80% with automated return and exchange workflows.
Full Traceability
Complete audit trails with linked references between returns, exchanges, and original orders.
Boost Accuracy
Eliminate manual errors in inventory management, invoicing, and credit note generation.
Better Experience
Provide faster, more efficient return and exchange services to improve customer satisfaction.
Technical Requirements
Support & Contact
Email SupportNeed assistance with installation, configuration, or customization? Our support team is ready to help. [email protected] |
Official WebsiteDiscover more Odoo modules, solutions, and professional services from Micra Digital. https://www.micra.digital/ |
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.