| Technical Name |
sync_helpdesk
|
| License | OPL-1 |
Introduction
This Odoo module delivers a full-featured helpdesk ticket management system designed for organizations providing after-sales or support services. With tools for team configuration, dynamic ticket stages, auto-assignment, and visual dashboards, it enhances operational efficiency and customer service performance within Odoo.
Key Features
Configure helpdesk teams, define ticket types, and set dynamic stages for each type
Automatically assign incoming tickets based on predefined type or stage settings
Generate a unique serial number for each ticket for easy identification and tracking
Set ticket priority and deadlines to prioritize urgent tasks effectively
View tickets across flexible interfaces—Kanban, list, form, calendar, pivot, and dashboard options
Communicate using built-in chatter to collaborate internally on ticket details
Receive automated email notifications on ticket creation and stage changes
Access analytical reporting and dashboard summaries for ticket monitoring and performance review
Benefits
Simplifies customer support workflows with automated ticket handling
Improves visibility and responsiveness with visual dashboards and priority tracking
Enhances collaboration through integrated communication tools within tickets
Reduces manual effort and errors via unique IDs, notifications, and automatic assignments
Supports scalable helpdesk operations with intuitive setup and actionable insights
Compatibility & Technical Details
Technical Name: sync_helpdesk
License: OPL-1 (Odoo Proprietary License)
Required Modules:
Contacts (contacts)
Discuss (mail)
Installation Steps:
Ensure required dependencies (contacts and mail modules) are installed in Odoo.
Install this helpdesk ticket management module in your Odoo environment.
Configure teams, ticket types, and dynamic stages via the helpdesk settings.
Start creating, assigning, and managing tickets with efficient workflows and full support visibility.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.