$ 292.48
| Required Apps |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) • CRM (crm) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Employees (hr) • eCommerce (website_sale) |
| Community Apps Dependencies |
helpdesk_support_ticket_pos
pos_return_order_rma website_portal_pos_orders website_helpdesk_support_ticket machine_repair_management website_request_return_rma_odoo website_shop_return_rma |
| Technical Name |
pos_return_order_rma_helpdesk
|
| License | OPL-1 |
| Technical Name |
pos_return_order_rma_helpdesk
|
| License | OPL-1 |
Introduction
This module enables helpdesk agents to initiate Return Merchandise Authorization (RMA) orders directly from the point-of-sale support ticket interface. When a customer submits a claim or ticket related to a POS order, the support team can effortlessly create an RMA without switching applications. This integration simplifies after-sales support while ensuring return, repair, or refund processes proceed efficiently.
Key Features
Enable creation of RMA orders directly from POS helpdesk ticket forms.
Streamline helpdesk workflow by linking tickets to POS order return processes.
Support replacement, repair, or refund flows initiated via helpdesk.
Integrate RMA process seamlessly into customer support journey.
Improve response time and accuracy in after-sales handling.
Benefits
Enhances after-sales efficiency by consolidating support and return workflows.
Reduces process complexity for helpdesk agents handling POS order claims.
Improves customer service through faster resolution of return-related issues.
Centralizes return tracking from ticket to RMA for better oversight.
Supports flexible return workflows—repair, replacement, or refund—within helpdesk context.
Compatibility & Technical Details
Technical Name: pos_return_order_rma_helpdesk
Required Modules: Point of Sale, Helpdesk, RMA (Return Merchandise Authorization)
License: LGPL-3 (community-compatible license)
POS Helpdesk RMA Return Merchandise Authorization
Helpdesk Support Ticket for POS and Create RMA
This app allows your users to create RMA directly from the helpdesk ticket form.
Main Features:
- Allow your POS helpdesk team to create RMA Order directly from ticket form.
- So when a customer posts a claim/ticket for POS order then from the backend helpdesk ticket form your support ticket users can create RMA from ticket form directly and then RMA flow will run into its process.
- For more details you can check dependant apps so you will get idea how dependant apps work.
- For more details please watch Video and see below screenshots.
Edition Compatibility:
Only Community
Example 1
Helpdesk Ticket Form View with Create RMA Button
Create RMA Wizard
Created RMA Order from Ticket
After Created RMA Fillup the RMA Order Lines (Manually you will have to fill RMA Lines).
Return Order Form View [Repairable Example]
Example 2
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Helpdesk Ticket Form View with Create RMA Button
Create RMA Wizard
Created RMA Order
Return Order Form View [RMA Order Lines You will have to fillup Manually]. [Scrap Example]
Example 3
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Helpdesk Form View with Create RMA Button
Create RMA Wizard
Created RMA Order
After Creating RMA Fillup the RMA Order Lines Manually
RMA Form [Replacement Form]
POS Order Form View with RMA Button
RMA Orders List View
Contact / Support
Introducing
Probuse Consulting Services Pvt. Ltd.
If you need any help or want more additional features, you may contact us through:
Email:
[email protected]
Website:
www.probuse.com
Skype: mustufa_probuse
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Our Services
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Odoo Implementation
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Odoo Support
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Odoo Customization
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Odoo Migration
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Odoo Training
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.