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Cancel Sales Order (Cancel Picking (Delivery Order) and Invoice)

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Required Apps • Sales (sale_management)
• Discuss (mail)
• Invoicing (account)
• Inventory (stock)
Technical Name sales_order_cancel
License OPL-1
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Technical Name sales_order_cancel
License OPL-1

Introduction

This module enables you to cancel a sales order and all its related documents—including delivery orders, pickings, and invoices—in one seamless operation. By offering automated reversal of accounting entries and resetting documents to draft, it simplifies mistake correction, improves operational flexibility, and ensures consistency across your sales, inventory, and accounting workflows. This tool is ideal for businesses that need a reliable, all-in-one cancellation mechanism to maintain clean and accurate records.

Key Features

  • Cancel a confirmed sales order together with its delivery orders and pickings

  • Automatically cancel associated invoices, even if already paid

  • Reverse journal entries for canceled invoices (create reversal entries)

  • Reset order and delivery documents to “draft” state for edits or deletion

  • Re-set sales order to quotation state after cancellation

  • Log cancellation actions in system notes or chatter

  • Role-based access control so only authorized users can cancel orders

  • No manual configuration required—built for out-of-box usability

Benefits

  • Saves time by automating multi-document cancellation in one action

  • Eliminates inconsistencies across sales, stock, and accounting

  • Simplifies error correction without manual cleanup

  • Maintains clear audit trails with automatic notes

  • Prevents data integrity issues when canceling partial workflows

  • Enhances flexibility to resume or adjust orders after cancellation

Compatibility & Technical Details

  • Required modules: Sales (sale_management), Inventory (stock), Invoicing (account), Discuss (mail)

  • Technical (module) name: sales_order_cancel

  • License: OPL-1

  • Installation steps:
     1. Place the module into your Odoo addons directory
     2. Restart the Odoo server and update the apps list
     3. Install “Cancel Sales Order (Cancel Picking, Delivery & Invoice)” from the Apps menu
     4. Assign cancellation rights to appropriate user groups
     5. Use the cancel button on the sales order form to cancel the order, its deliveries, and its invoice
     6. Confirm that journal reversal entries, status changes, and document resets function correctly

Sale order Cancel

Sale order, delivery, payment done but for some reason, the consumer canceled the Sales order. We know that if we cancel SO, Odoo will simply cancel the sale order and nothing else. Now you are worried how to manage it in odoo since odoo does not cancel invoice, delivery, and payments. Don't worry, use tech ultra "sale order cancel" app to perform all tasks in single click.

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  • Cancel sale order.
  • Cancel delivery and invoice when canceling a sale order, even if the invoice has been paid and the delivery has been delivered to the customer.
  • After canceling the SO, the invoice will be canceled immediately.
  • Automatically post journal entry for reversed invoice.
  • Customer can see canceled status.
  • Re-set to quotation button after cancel sale order
  • Record activity in log note.
  • Time saving and easy to use.
  • No configuration required.

Working Process

Create a sale order to start the flow. There is one delivery, one invoice, and a cancel button in the image, indicating that the sale order flow has been completed.

Delivery Before Cancel

The image displays a successful product delivery.

Invoice Before Cancel

The invoice is currently in the "IN PAYMENT" stage.

Cancel Sale Order

Now, the customer has canceled the sales order, and we want to manage it in Odoo, click on the "Cancel" button to do so.

When you click on cancel, a pop-up window will appear asking you to send an email to the customer informing them that you have canceled the sales order. Here, simply click on it.

Sale Order Cancelled

Now, you'll notice that the SO has been canceled and the status has changed to Cancelled; in addition, you'll notice two invoices and a "Set to Quotation" button, which you can use to re-set it as a quotation.

Delivery After Cancel SO

After canceling SO, the delivery is also canceled.

Invoice After Cancelation

The invoice will also be cancelled if the Sale order is cancelled. you will see two invoices, one of which has been reversed and a journal entry has been posted, as you can see in the image.

When you open the invoice, you can see the status(reversed) in red ribbon.

After canceling SO, the delivery is also canceled.

Journal Entry

After cancellation, the journal entry will post a reversed invoice too. The prefix "RINV" will be used to begin the reverse invoice number.

Customer Screen


This is a customer page where the customer may view the status of the quotation, delivery, and invoice after cancellation of sale order.
  • We are provide 90 days bug free support related to our module.
  • The support team is availbale from Monday to Friday 10:00 AM to 07:00 PM (IST).
  • To create ticket send email to [email protected].

1. Is it possible to cancel only the invoice and not the delivery or sale order?

Ans. No

2. Can we restrict cancellation access to a specific user, such as a sales manager or administrator?

Ans. No

3. Is it possible to cancel the Sale order after reconciliation?

Ans. Yes

4. Can we reverse it if we cancel by mistake?

Ans. No



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