$ 23.62
| Required Apps |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Community Apps Dependencies |
pos_orders
|
| Technical Name |
pos_order_return
|
| License | OPL-1 |
| Also available in version | 17.0 14.0 |
Introduction
The POS Order Return module enhances the Odoo Point of Sale by enabling smooth, in-session handling of returns and refunds. Staff can execute full or partial returns directly in an active POS session, with return receipts generated instantly. Administrators can designate specific products as non-returnable to prevent improper returns. This capability streamlines refund workflows, reinforces accuracy, and delivers a smoother customer experience.
Key Features
Process full or partial product returns directly from the live POS session
Automatically generate return receipts showing refund details and returned product quantities
Allow administrators to mark certain products as non-returnable to block them from returns
Display accurate return statuses—partial or complete—in session order history
Maintain clear traceability between original orders and associated return transactions
Benefits
Simplify refund handling at the point of sale, saving time and reducing complexity
Enhance accuracy by preventing returns of selected non-returnable items
Improve customer satisfaction through quick and transparent return processing
Bolster operational tracking with consistent documentation of returns
Help staff work more efficiently with real-time return options
Compatibility & Technical Details
Technical Name: pos_order_return
Required Modules: Point of Sale
License: AGPL-3 (community open-source) or applicable proprietary licensing
Installation Steps:
Place the module folder into your Odoo add-ons directory.
Activate developer mode and update the apps list.
Search for and install pos_order_return.
Configure return settings in POS configuration and mark any non-returnable products as needed.
POS Order Return
Make your customers return products with ease in POS!!
Returning an order in a more convenient way is something which every customer strives for in today‘s world. As after standing in a long queue, customers desire that the user at the POS consumes less time to return their product. Hence, we have our module POS Order Return, which has the feature to return order at ease and in a more convenient manner with allied features.
Information
https://webkul.com/blog/pos-order-return/
Make Order Return convenient for customers!!
It facilitates Refund/Return orders in live Odoo POS sessions. This makes it convenient for customers to return the product and get all the refund details in the return receipt. The POS user can just select the order and enter the quantities the customer wishes to return and process the refund.
- Easily return the products in the running POS session.
- Helps customers return orders in a more convenient way.
- Customers get full refunds whenever a product is returned.
- The Odoo user can also set some products as non-returnable.
- Odoo users can enter the quantities as per customer wish for order return.
- The receipt of the returned order is generated that shows the refund details.
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Highlighted-features
Detailed Features List
Return POS Orders With Ease
- The Odoo users can return orders within the POS Session.
- Odoo users can return an order completely or partially (by selecting products to return).
- They can again return the partially returned order according to customer
Choose The Products That Are Eligible For Return Process
- The Odoo users can also set product(s) as non returnable.
- These products will not be returned once the POS order is placed.
Detailed View Of The Previous POS Orders Is Provided
- Odoo users can see the detailed view ( ordered products, quantity, price, total amount, payment mode, customer etc.) of previous orders directly in the POS Session.
- No complex backend configuration is needed at the time of return.
Generates Receipts For The Returned Products With Refund Details
- The Odoo user can return or refund the product quantities as per customer wish.
- A receipt is generated that shows the refund details of the returned product.
After clicking Refund/Return button, fill the product(s) quantities that customer want to return as shown below.
Seller can also see which and how much quantity of product(s) is returned. For partially returned order if any situation comes that customer desires to return order again then seller can create new return order again.
As we know some product are non-returnable type. Here Seller can also set product(s) as non returnable. These product will not be retuned in POS.
Order Return FAQs :
Yes, you can return order in both ways whether complete order or partially.
Yes, there‘s an option on the product level named ‘Non-returnable‘ https://prnt.sc/wlluq1 If you mark this checkbox as true, then this product can not be returned in POS. Hence, this way, if you wish to deny some products from returning, then can follow the same.
See, there's no such feature to limit the orders for returning or exchanging to a particular number of days in the default module. However, this can be further customized in the module.
Support
Get Immediate support for any of your query
You will get 90 days free support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issue related to this module.
Write a mail to us:
[email protected]Any queries or want any extra features? Just drop a mail to our support.
Get in touch with our Expert:
https://webkul.uvdesk.com/en/customer/create-ticket/Have any technical queries, want extra features, or anything else? Our team is here to answer all your questions. Just Raise A Support Ticket.
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