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Smart Dual Reply-To for Odoo Notifications

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$ 14.35

18.0 0
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Required Apps • Discuss (mail)
Technical Name odoo-dual-reply-to
License OPL-1
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Technical Name odoo-dual-reply-to
License OPL-1

Introduction

The Odoo Dual Reply-To module by ES2I CARAIBES enhances email communication within Odoo by allowing the specification of a secondary reply-to address. This feature is particularly useful for organizations that wish to separate customer inquiries from internal communications, ensuring that responses are directed to the appropriate department or individual.

Key Features

  • Dual Reply-To Addresses: Specify both a primary and a secondary reply-to email address for outgoing emails.

  • Customizable Email Templates: Modify email templates to include the dual reply-to functionality.

  • Seamless Integration: Integrates smoothly with Odoo's existing email system without requiring extensive configuration.

  • User-Friendly Interface: Manage reply-to settings through an intuitive interface within Odoo.

Benefits

  • Improved Email Management: Direct customer responses to the appropriate team, enhancing workflow efficiency.

  • Enhanced Communication: Ensure that replies are received by the correct department, reducing miscommunication.

  • Increased Productivity: Streamline email management processes, allowing teams to focus on their core tasks.

  • Professional Image: Present a more organized and professional email communication system to clients and partners.

Compatibility & Technical Details

  • Odoo Version: Compatible with Odoo 18.0.

  • Required Modules: Discuss (mail).

  • License: Odoo Proprietary License v1.0.

  • Installation: Installable via the Odoo Apps interface.

  • Support: For technical support, contact ES2I CARAIBES directly.

  • Updates: Regular updates are provided to ensure compatibility with the latest Odoo releases and to introduce new features.

Smart Dual Reply-To for Odoo Notifications

Never Miss Critical Customer Communications Again

Ne manquez plus jamais les communications importantes de vos clients

Smart Dual Reply-To

The Problem

Why standard Odoo communication falls short

Pourquoi la communication standard d'Odoo est insuffisante

Without This Module

For users with inbox notifications:

  • Customer responses only appear in Odoo chatter
  • Users must log into Odoo to see responses
  • Important messages often go unnoticed for hours or days
  • No way to receive responses by email while keeping inbox preferences

In standard Odoo, users with "Inbox" notification preferences miss important customer responses when not logged in.

When customers reply to Odoo emails, the responses are only visible in the Odoo chatter,
with no external email notification to alert users of new responses.

The Solution

Seamless dual-channel communication that works for you

Une communication fluide à double canal qui fonctionne pour vous

With This Module

For users with inbox notifications:

  • Customer responses appear in Odoo chatter AND in user's email inbox
  • No need to log into Odoo to see responses
  • Instant notification of important messages
  • Keep your preferred inbox notification setting for other Odoo activities

This module intelligently adds the user's email to the Reply-To field only when the user has "Inbox" notification preferences.

When customers reply to Odoo emails, responses appear in the Odoo chatter and as regular emails in the user's inbox,
ensuring important communications are never missed.

Key Benefits

Enhance your Odoo customer communication workflow

Améliorez votre flux de communication client dans Odoo

Zero Configuration

Install and forget - works automatically with existing notification preferences

Installez et oubliez - fonctionne automatiquement avec les préférences de notification existantes

Dual Communication Channels

Messages appear in both Odoo chatter and your email inbox, ensuring you never miss important communications

Les messages apparaissent à la fois dans le fil de discussion Odoo et dans votre boîte de réception email

User Choice Preserved

Users can keep their preferred notification settings - we just make it work better!

Les utilisateurs conservent leurs préférences de notification - nous les rendons simplement plus efficaces !

Faster Response Times

Respond to customers faster by seeing their messages as soon as they arrive

Répondez plus rapidement aux clients en voyant leurs messages dès leur arrivée

Technical Details

Elegant implementation with minimal overhead

Implémentation élégante avec un impact minimal sur les performances

  • Implementation: The module extends the _notify_get_reply_to method in the mail.thread model

  • Standards Compliant: Uses RFC 5322 standard for multiple Reply-To email addresses

  • Performance Impact: Negligible - only affects the composition of outgoing emails

  • Compatibility: Tested with Odoo 18.0 Community and Enterprise editions

  • Dependencies: Only requires the standard mail module

What Our Users Say

Real feedback from real users

Témoignages authentiques de nos utilisateurs

This module solved a major communication issue for our team. Our sales representatives prefer inbox notifications, but were constantly missing important customer responses. Now they get the best of both worlds!

Marie Lambert • Sales Director

A small but incredibly useful modification that saved us from switching all our users to email notifications. Our support team now responds much faster to customer inquiries without changing their workflow.

Thomas Dubois • IT Manager

Pricing

Affordable solution for a critical business need

Solution abordable pour un besoin essentiel de votre entreprise

$29.90

One-time purchase

Achat unique

Includes:

Inclut :

  • Full version
  • 12 months support
  • Free updates during support period

Price excludes VAT. For organizational bulk licenses, please contact us directly.

Prix hors TVA. Pour les licences groupées, veuillez nous contacter directement.

Installation & Usage

Simple setup, powerful results

Installation simple, résultats puissants

  1. Install the module via the Apps menu
  2. No configuration required - works automatically
  3. Users can continue to use their preferred notification settings
  4. Emails sent from Odoo will now intelligently adapt the Reply-To field based on each user's preferences

Version History

Always improving

Améliorations continues

  • 18.0.1.0.0 (March 2025) - Initial release for Odoo 18.0

Support

We're here to help

Nous sommes là pour vous aider

For any questions or support requests, please contact us:

Pour toute question ou demande de support, contactez-nous :

Contact Our Support Team

Visit our website: www.es2icaraibes.com 

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.