$ 276.45
| Required Apps |
•
Live Chat (im_livechat)
• Website (website) • Discuss (mail) |
| Community Apps Dependencies |
multi_chatbot_connector
|
| Technical Name |
website_live_chatbot
|
| License | OPL-1 |
| Technical Name |
website_live_chatbot
|
| License | OPL-1 |
Website Online Live Support
Geminate comes with feature to smooth your support system with less man power with help of scripted chatbot.
We provides fully configurable support channel with enable/disable chatbot, private chat, type of communication in related channel with help of category of support and even you can assign as many as operators under channel based on their expertise.
We are sending complete communication chat history to customers in terms to manage quality of our support system and gethering valuable feedback from them as well.
Additionally it works in multi company envrionment as well.
Editions Supported
1. Community Version
2. Enterprise Version
Note: This module is developed, designed and tested on odoo vanila.
Available Key Features
- Enables scripted chatbot.
- Support multiple support category channel specific.
- One to one linked support operator with support cateogry and support channel.
- Easy to walk through chat-history.
- Auto mailing of 'Transcript' to customers for review / feedback purpose.
- Flexible to enable and disable scripted chatbot on your demand.
- Support multi companies.
- In-built ticket management system with user-friendly analytical pdf reports.
Screenshots
Note :- Please follow functional flow from the screenshots attached on our #geminatecs app named with 'multi_chatbot_connector'. (already available as dependent app for this app)
Submit your Query or Issue and chat with Channel Operator.
Fill-up the form and submit your issue and wait for channel operator's response.
Chat conversation between customer and sales team chat bot (Geminate Bot).
Give a rating after you have finished chat with channel operator.
Backend Configuration
1. Support Category
2. Configure support category for channel operator & multi company wise
3. Channel Configuration
4. Online Helpdesk
5. When customer submit's a form new support ticket will be generated
6. Preview of mail
7. Preview of channel operator report
* All the records from selected channel
* Manager - Has the Access to view the session of all the channel operator's.
* Self - Has the Access to view their own session.
8. Pre-configured terms ( shortcode ) and Answer ( Substitution ). Geminate Bot will send them when channel representative is busy with other customers and unavailable at that moment.
Our Services
Odoo Customization
Odoo Implementation
Odoo Integration
Odoo Support
Complimentary Support
You will get 60 days free support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issue related to this module.
Contact / Support
Need assistance?
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.