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Bundle of Website Helpdesk Support Ticket

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$ 891.44

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Required Apps • Maintenance (maintenance)
• Discuss (mail)
• CRM (crm)
• Invoicing (account)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Employees (hr)
• Surveys (survey)
• Expenses (hr_expense)
• Purchase (purchase)
• Inventory (stock)
Community Apps Dependencies helpdesk_assets_equipment
helpdesk_canned_forms
helpdesk_support_ticket_dashbord
helpdesk_employee_travel_managment
helpdesk_employees_availability
helpdesk_service_level_agreement
helpdesk_sla_delay_analysis
helpdesk_analytic_cost_revenue
helpdesk_domain_restriction
helpdesk_ticket_lock_system
support_ticket_by_team
helpdesk_team_mail_alias
helpdesk_ticket_capture_photo
helpdesk_slot_day_report
helpdesk_working_hours
helpdesk_ticket_knowledge_base
helpdesk_support_ticket_maintenance
support_helpdesk_ticket_merge
helpdesk_occasional_agents
heldpesk_ticket_parent_child
helpdesk_support_ticket_reassign
customer_sla_contract_helpdesk
helpdesk_ticket_customer_signature
helpdesk_ticket_problem_solution
helpdesk_expense
helpdesk_ticket_auto_response
helpdesk_ticket_crm_lead
helpdesk_tickets_volumn_trend
website_helpdesk_support_ticket
employee_travel_managment
base_capture_photo
asset_mro_maintenance_management
material_purchase_requisitions
website_job_workorder_request
contract_recurring_invoice_analytic
Technical Name website_helpdesk_ticket_bundle
License OPL-1
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Technical Name website_helpdesk_ticket_bundle
License OPL-1

Introduction

The Website Helpdesk Ticket Bundle module by Probuse Consulting Service Pvt. Ltd. offers a comprehensive solution for managing customer support tickets directly from your website. This bundle includes multiple integrated apps that enhance the functionality of the Odoo Helpdesk module, providing features like ticket creation, SLA management, knowledge base, and more.

Key Features

  • Website Customer Helpdesk Support Ticket: Allows customers to create support tickets from the website, including document attachments.

  • Knowledge Base for Helpdesk: Provides a platform for creating and posting Q&A for helpdesk support tickets.

  • Helpdesk Ticket Lock/Re-assign/Solution: Enables users to lock/re-assign tickets and provide solutions with images.

  • Customer Helpdesk Service Level Agreement (SLA): Facilitates the creation and printing of SLAs for customers.

  • Helpdesk Dashboard View: Offers a team-wise dashboard view for helpdesk tickets.

  • Helpdesk Team Website View: Displays support teams on the website with team details.

  • Maintenance Request for Helpdesk Ticket: Allows the creation of maintenance requests from tickets.

  • Helpdesk Ticket Merge: Enables merging of helpdesk support tickets and issues.

  • Helpdesk Ticket Reassign: Provides functionality to reassign tickets to different teams or users.

  • Helpdesk Ticket Auto Response: Sends automated responses to customers when a ticket is created.

  • Helpdesk Ticket Customer Signature: Allows customers to provide digital signatures on helpdesk tickets.

  • Helpdesk Ticket Problem Solution: Enables the helpdesk team to provide solutions to customers.

  • Helpdesk Ticket Type Email Alias: Assigns email aliases to ticket types for automatic categorization.

  • Helpdesk Ticket Print PDF: Allows printing of helpdesk support tickets.

  • Helpdesk Ticket Aging Notifications: Notifies users of aging tickets that require attention.

  • Helpdesk Ticket Volume Trends: Provides analytics on ticket volumes over time.

  • Helpdesk Ticket Locking System: Prevents unauthorized edits by locking tickets.

  • Helpdesk Ticket Merge: Merges multiple tickets into a single ticket for better management.

  • Helpdesk Ticket SLA Delay Analysis: Analyzes delays in meeting SLA targets.

  • Helpdesk Ticket Knowledge Base: Provides a repository of solutions for common issues.

  • Helpdesk Ticket Maintenance Request: Allows the creation of maintenance requests from tickets.

  • Helpdesk Ticket Reassign: Reassigns tickets to different teams or users.

  • Helpdesk Ticket Auto Response: Sends automated responses to customers when a ticket is created.

  • Helpdesk Ticket Customer Signature: Allows customers to provide digital signatures on helpdesk tickets.

  • Helpdesk Ticket Problem Solution: Enables the helpdesk team to provide solutions to customers.

Benefits

  • Enhanced Customer Support: Streamlines the process of managing customer support tickets.

  • Improved Efficiency: Automates various aspects of ticket management, reducing manual effort.

  • Better SLA Management: Ensures timely resolution of tickets by tracking SLA compliance.

  • Comprehensive Knowledge Base: Provides customers with self-service options through a knowledge base.

  • Seamless Integration: Integrates smoothly with other Odoo modules for a unified experience.

Compatibility & Technical Details

  • Required Modules: Maintenance (maintenance), Discuss (mail), CRM (crm), Invoicing (account), Project (project), Sales (sale_management), Website (website), Calendar (calendar), Contacts (contacts), Employees (hr), Surveys (survey), Expenses (hr_expense), Purchase (purchase), Inventory (stock).

  • License: Odoo Proprietary License v1.0 (OPL-1).

  • Technical Name: website_helpdesk_ticket_bundle

  • Installation: Available for installation via the Odoo Apps interface.

Bundle for Website Helpdesk Ticket System

Customer Helpdesk Support Ticket Odoo Apps

We are excited to introduce a comprehensive bundle/package for our Odoo helpdesk ticket system, encompassing all dependent apps and their features. You have the option to purchase the complete bundle for a seamless experience or select individual apps based on your specific needs.

Kindly note that all apps included in the bundle are compatible exclusively with Odoo Community Editions. Please ensure that your current system is running on Odoo Community Edition before making a purchase.If you have any queries or need assistance with compatibility verification, feel free to reach out to us for guidance.

Explore the Available Features:

Additional Apps (NOT INCLUDED IN BUNDLE):

You can buy the following apps separately because they are not covered in the bundle.

Edition Compatibility:


Only Community

Web-Based Support Ticket and Issue Management System

This app facilitates the team in managing customer support tickets, providing a customer portal for support, handling billing for paid support, and tracking ticket timesheets

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/website_helpdesk_support_ticket

Help Desk Service Level Agreement (SLA) Management


This app enables your helpdesk team to utilize a Service Level Agreement (SLA) feature within the support app.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_service_level_agreement

Customer Support Service Level Agreements (SLAs) for Helpdesk

This app enables you to create service level agreements and print or send them to your customers for agreement on SLA levels.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/customer_sla_contract_helpdesk

Ticket Volume Trends Analysis

This app enables you to analyze the volume of support tickets within your helpdesk support ticket system.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_tickets_volumn_trend

Helpdesk Ticket Locking Mechanism

This app enables support users, technicians, and support managers to lock the helpdesk support ticket they are actively working on.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_lock_system

Automated Ticket Email Notifications for Helpdesk Support

This app provides the capability to configure email templates within stage forms for automated email notifications when the support ticket stage changes.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_auto_response

Helpdesk Support Ticket and Issue Merging Functionality

This app offers the functionality to merge help desk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/support_helpdesk_ticket_merge

Helpdesk Support Ticket-Based Maintenance Requests

This app enables your helpdesk team to create equipment maintenance requests directly from helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_support_ticket_maintenance/

Helpdesk Support Ticket Reassignment and Escalation for Team and Responsible Parties

This app allows you to reassign or escalate support tickets to responsible users and teams, automatically notifying them via email.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_support_ticket_reassign/

Helpdesk Support Ticket Dashboard

This app enhances usability by providing team-specific dashboards for helpdesk tickets, improving ticket management efficiency and visual appeal.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_support_ticket_dashbord/

HelpDesk Support Ticket Knowledge Base (Q&A)

This app empowers the support team to access and create/manage a knowledge base of questions and answers for helpdesk support tickets, facilitating efficient resolution of common queries.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_knowledge_base/

Resolution Responses for Helpdesk Support Tickets and Issues

This app enables your helpdesk support team to generate solutions for helpdesk tickets and send them to customers, with the option for customers to view solutions directly on the portal.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_problem_solution/

Asset/Equipment Management in Helpdesk Support System

This app facilitates helpdesk users and technicians in making equipment requests to the relevant department directly from the helpdesk tickets they are working on.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_assets_equipment/

Helpdesk Support Tickets Managed by Helpdesk Team

This app empowers customers to browse and view all teams on your website, enabling them to create support tickets tailored to specific teams' expertise.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/support_ticket_by_team/

Helpdesk Email Domain Restriction Feature

This module enables your helpdesk team to configure a list of blocked or restricted domains, preventing them from creating support tickets via the website submission form.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_domain_restriction/

Occasional Agent Access for Helpdesk Tickets


This module grants occasional agents or employees access to helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_occasional_agents/

Canned Forms / Survey Forms Integration for Helpdesk Tickets


This app enables your helpdesk support ticket team to access canned responses provided by customers for customer service and helpdesk tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_canned_forms/

Parent-Child Relationship for Support Tickets


This app enables your support team to create child tickets directly from parent helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/heldpesk_ticket_parent_child/

Helpdesk Support Ticket Hours of Operation and Holiday Schedule


This module sets default working hours for helpdesk teams and displays support working hours and upcoming holidays on the website helpdesk ticket form, allowing customers to view support availability and upcoming holidays when submitting support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_working_hours/

Expense Submission for Helpdesk Tickets


This app facilitates both the helpdesk team and users in submitting expenses for reimbursement, as well as generating reports from the expense sheets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_expense/

Creation of Tickets from CRM Leads/Opportunities


This app enables CRM users to create helpdesk support tickets directly from the CRM lead/opportunity (pipeline) form.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_crm_lead/

Employee Travel Management Integration with Helpdesk


This app facilitates the management of travel arrangements for support users, managers, technicians, and agents involved in handling helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_employee_travel_managment/

Customer Signature Integration for Helpdesk Tickets


This app provides the support team with the ability to check employee availability and offers an analysis feature that displays each employee's work-in-progress tickets, allowing the team to assess workload distribution effectively.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_customer_signature/

Analytical Cost and Revenue Analysis for Helpdesk Operations


This app enables the helpdesk team to analyze the cost and revenue of tickets using analytic accounts.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_analytic_cost_revenue/

Helpdesk Time Slot Usage Report


This app allows you to generate reports detailing the time slots of helpdesk tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_slot_day_report/

Employee Availability Tracking for Helpdesk Tickets


This app provides the support team with the ability to check employee availability and offers an analysis feature that displays each employee's work-in-progress tickets, allowing the team to assess workload distribution effectively.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_employees_availability/

Customer Photo Upload Feature for Helpdesk Ticket Documentation


This app enables your customers to scan and submit images/photos directly from the helpdesk support tickets through the website's 'My Account' portal menu.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_capture_photo/

HelpDesk Service Level Agreement (SLA) Performance Analysis


This app offers Helpdesk Service Level Agreement (SLA) functionality, including the consumption of estimated hours and analysis of delay hours.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_sla_delay_analysis/

Helpdesk Team Email Alias Management


This app allows you to set an alias for the helpdesk support team so that when a customer sends an email to this alias, the system automatically assigns the email to the corresponding team and creates a ticket. (Catchall configuration should be set up for this feature to function.)

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_team_mail_alias/

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training 

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
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ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.