$ 21.70
| Required Apps |
•
Website (website)
• Discuss (mail) |
| Technical Name |
odoo_whatsapp_live_chat
|
| License | OPL-1 |
| Technical Name |
odoo_whatsapp_live_chat
|
| License | OPL-1 |
Introduction
The Odoo WhatsApp Live Chat module enables seamless integration of WhatsApp into your Odoo website, allowing customers to initiate real-time conversations directly with your support team. This integration enhances customer engagement and provides immediate assistance, improving overall customer satisfaction.
Key Features
Real-Time WhatsApp Chat: Allow customers to connect instantly via WhatsApp without leaving your website.
Team Segmentation: Assign specific support teams to handle different types of inquiries, such as sales or technical support.
Customizable Chat Widget: Tailor the chat interface to align with your website's branding, including button colors and descriptions.
Availability Indicators: Display the availability status of support team members to manage customer expectations.
Multi-Website Support: Configure unique chat settings and support teams for each website within your Odoo instance.
Backend Management: Manage and monitor chat interactions from the Odoo backend, ensuring efficient support operations.
Benefits
Enhanced Customer Engagement: Provide immediate assistance to customers, reducing response times and increasing satisfaction.
Improved Support Efficiency: Organize support teams and inquiries effectively, leading to quicker resolutions.
Brand Consistency: Maintain a consistent brand experience by customizing the chat interface to match your website's design.
Scalable Support Operations: Easily manage multiple support teams and websites, accommodating business growth.
Compatibility & Technical Details
Technical Name: odoo_whatsapp_live_chat
Dependencies: Requires Odoo modules: Website (website), Discuss (mail).
License: Odoo Proprietary License v1.0 (OPL-1).
Codebase: Approximately 758 lines, ensuring robust functionality while remaining maintainable.
Installation: Install via Odoo Apps; configuration is straightforward with immediate functionality for WhatsApp live chat integration.
Odoo WhatsApp Chat Integration
WhatsApp Chat Integration: As your customers deserve quick assistance!
Odoo WhatsApp Chat Integration allows you to integrate whatsapp to your Odoo so that you can offer quick support to your customers. You can manage the support team for the whatsapp conversation with your customers.
36% of users do not contact the service desk at all, largely due to difficulty in receiving service.
Your customers may need to talk to you for many reasons; before purchase as well as after purchase. So, let's make it easier for them with the help of Odoo WhatsApp Chat Integration.
Integrate WhatsApp with Odoo for Live Chat
1.5 billion users in 180 countries makes WhatsApp the most-popular messaging app in the world.
Now, you can assist your customers directly via WhatsApp with the help of Odoo WhatsApp Chat Integration. The module adds WhatsApp chat widget in Odoo website so that your customers can message you.
Moreover, you can segregate teams to assist the website visitors so that they can chat with the concerned person. It will save your time as well as your customers time.
WhatsApp Chat Head in Odoo Website
WhatsApp chat head is added in the Odoo Website so that the customers can easily find a way to connect to you.
They can simply chat to the team for the kind of support they require.
Set Customized Layout For WhatsApp Chat Widget
You can completely customize the WhatsApp chat widget for your Odoo website.
So, if you are using any theme for your Odoo Website then you can customize the WhatsApp chat wizard as per the color of your theme to improve the outlook.
Detailed Features List
Customers can Easily connect to you
- Customers connect to you directly from their WhatsApp account.
- Dedicated Team Member Can reply instantly from WhatsApp.
Segregate Different Support Teams
- Enable/Disable Checkbox to add a member to Support Team.
- Select the type of Support team for the ease of customers.
Set Default Description for Each Website
- Add heading title and description which will be shown to your customers.
- You can set the unique description for each website.
Customize WhatsApp Chat Widget Colors
- Set button color directly from the backend.
- Select background pop up and Heading color.
- Set text and description color directly from the backend.
Availability of Support Team in the Chat Widget
- Customers can see the Availability of the Team Member.
- Can check the type of Support team like business developers, technical support, etc.
Chat Widget in Odoo Website
- Customers can see WhatsApp Chat Head in Odoo Website.
- They can see segregated support teams for quick assistance.
WhatsApp Chat Integration in Odoo Website
- WhatsApp Chat Head in Odoo Website.
- Segregated Support team Members in Frontend
- Default message in whatsapp web
- Mobile view of Whatsapp chat head
- Mobile view of Segregated Support team Members in Frontend
- Chatting with support team using whatsapp App
Default Settings for WhatsApp Chat Integration
- Add Heading Title and Description.
- Define Color layouts from Odoo Backend
Create WhatsApp Chat Support Team
- Fill out the details and create Support team members
- WhatsApp Chat Support Team members in Odoo Backend
Help and Support
Get Immediate support for any of your query
You will get 90 days free support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issue related to this module.
Write a mail to us:
[email protected]Any queries or want any extra features? Just drop a mail to our support.
Get in touch with our Expert:
https://webkul.uvdesk.com/en/customer/create-ticket/Have any technical queries, want extra features, or anything else? Our team is here to answer all your questions. Just Raise A Support Ticket.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.