$ 187.92
| Required Apps |
•
Sales (sale_management)
• Invoicing (account) • Discuss (mail) • eCommerce (website_sale) • Inventory (stock) • Website (website) |
| Community Apps Dependencies |
odoo_marketplace
odoo_whatsapp_live_chat |
| Technical Name |
marketplace_whatsapp_live_chat
|
| License | OPL-1 |
| Technical Name |
marketplace_whatsapp_live_chat
|
| License | OPL-1 |
Introduction
The Marketplace WhatsApp Live Chat module integrates a WhatsApp chat widget into your Odoo Marketplace. It enables real-time communication by allowing customers to select a seller and initiate a live chat via WhatsApp, streamlining support and enhancing customer interaction.
Key Features
Customer-facing widget that displays active sellers supporting WhatsApp chat.
Customers can choose a seller from the list and connect via WhatsApp effortlessly.
Admin control for enabling or disabling chat support per seller.
Customizable widget interface: configure background, opening message, title, and seller availability.
Sellers receive messages directly on their registered WhatsApp numbers.
Benefits
Boost customer engagement: Provide instant, familiar communication for better support.
Improved seller accessibility: Customers can interact with sellers directly, fostering trust.
Administrative control: Easily activate or deactivate seller availability for chat.
Enhanced UX: A WhatsApp-based interface is intuitive and mobile-friendly.
Scalable support: Customers can reach out to multiple sellers in one marketplace seamlessly.
Compatibility & Technical Details
Technical Name: marketplace_whatsapp_live_chat
Dependencies: Built to work with core Odoo modules such as Sales, Invoicing, Messaging, eCommerce, Inventory, and Website. Also requires marketplace framework and WhatsApp integration modules.
License: Odoo Proprietary License (OPL-1)
Codebase: Medium-scale implementation optimized for performance and maintainability.
Installation & Setup: After installing, configure widget settings and WhatsApp details per seller; the widget will then be visible on marketplace pages.
Marketplace Whatsapp Live Chat
The module adds the live chat support feature to Odoo Marketplace. The customers can now click on the Whatsapp widget on the Marketplace website and contact the seller(s) using Whatsapp regarding their queries or issues.
Information
Today Chat Support has Taken Precedence Over Phone Support
- 41% of customers expect livechat on a website
- People prefer live chat support over phone support. Live chat support widgets are visible on almost all websites today
- Live chats are quick and give instant resolution to the customers
- Saves customer's time because they do not need to be on hold on the phone call
- 38% of consumers are more likely to buy from a company if they offer live chat support
Bring Whatsapp Chat Support to Odoo Marketplace Website
The module provides you with the functionality to install Chat Support widget on your Odoo Marketplace website.
Use Whatsapp over the phone to give the support to your visitors on Odoo Marketplace website
- No need to be in front of the computer to answer customer's queries
- The customers can reach out to their sellers regarding queries or issues about products
- Provide real-time support to website visitors using Whatsapp
- Have the customer's queries answered immediately to boost sales and revenue
- Multiple sellers can be added to the single widget allowing quick response to the customers
Provide Chat Support using Whatsapp on Odoo Marketplace
- Add Whatsapp live chat option to the Odoo Marketplace website
- Sellers can attend customer's queries using livechat on the Marketplace website
Add Whatsapp chat widget to the Marketplace website
- It adds Whatsapp chat widget to the Odoo marketplace website pages
- The widget shows all the sellers providing chat support over whatsapp
Attend customer's issues and queries over Whatsapp
- The customers can select any seller to send the queries via Whatsapp web
- The seller receives the whatsapp message on his registered number
Includes different chat section of each seller
- The Marketplace Whatsapp chat widget shows list of sellers
- The availability timing can also be shown to the customers
- The customer can choose the relevant seller to ask his query over chat
Admin Control on which seller can provide Chat Support
- The admin can enable/disable the chat support of a seller from Odoo backend
- Only active sellers show up on the Whatsapp chat widget on Odoo Marketplace
Customize the Whatsapp Chat Widget UI from Odoo
- The admin can customize the UI of the Chat widget from backend
- You can set the background colors, opening message. Title, etc of the Whatsapp chat support
Configure the Marketplace Whatsapp Live Chat Widget from the backend
Fill in the Seller Whatsapp details for each seller separately
- The Admin fill and edit the Whatsapp settings and other details for all the sellers
- The seller can fill only his own details
Only the admin can activate or deactivate the seller Support from the whatsapp widget
- If active, the seller's name will appear on the Whatsapp Widget and customer can reach out to him
The module adds the Whatsapp Chat widget to the Marketplace Website
All the sellers with active status shows up on the Whatsapp widget on Odoo Marketplace widget
The customers can click on any seller to ask their queries via Whatsapp Chat
- The customers are redirected to Whatsapp after initiating the chaScreenshot of whatsapp
Help and Support
Get Immediate support for any of your query
You will get 90 days free support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issue related to this module.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.