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Required Apps Inventory (stock)
Manufacturing (mrp)
Purchase (purchase)
Sales (sale_management)
Discuss (mail)
Invoicing (account)
Technical Name jt_service_management
License OPL-1
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Technical Name jt_service_management
License OPL-1

Introduction

This Odoo module enhances service workflows by automating key operational steps. It ensures technicians and service providers stay informed through instant notifications when spare parts become available. It also supports structured material requests, streamlines procurement with automatic purchase order creation, and provides timely reminders and status updates to ensure that service tasks are executed efficiently and without delays.

Key Features

  • Alert service staff automatically when spare parts become available in inventory

  • Manage material requests with approval workflows and status tracking

  • Auto-generate purchase orders for required spare parts to expedite procurement

  • Send notifications upon ticket creation or resolution to relevant stakeholders

  • Schedule reminders for pending service tasks or appointments

Benefits

  • Ensures technicians are informed promptly about parts availability

  • Streamlines procurement through automated purchase requests and order creation

  • Improves service responsiveness with timely ticket and workflow alerts

  • Reduces manual task handling with structured material request and notification processes

  • Enhances operational efficiency and customer satisfaction through organized service management

Compatibility & Technical Details

  • Technical Name: jt_service_management

  • License: OPL-1 (Odoo Proprietary License)

  • Required Modules:

    • Inventory

    • Purchase

    • Repair or Service Ticket Management

    • Discuss (mail)

  • Installation Steps:

    1. Ensure that the required dependencies—Inventory, Purchase, Discuss, and any service/ticket management modules—are installed in your Odoo environment.

    2. Install this service management module within your system.

    3. Configure notification settings for spare parts availability, define material request workflows, and specify auto-generation rules for purchase orders.

    4. Monitor service task progress, receive alerts, and manage procurement activities seamlessly from within the service environment.

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Screenshots



Service Management


1. Configurations

Basic configuration and setting for the repair management.


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2. Tickets Process

How ticket is created and managed.


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3. Check Avaialbility

How ticket is created and managed.


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4. Material Request

How material or parts can be requested to internal warehouse


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5. PO Creation for Missing Material

How missing parts can be ordered directly from service ticket.


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6. Notification for Service Center

How notification or reminder sent to service department employee based on different roles and responsibilities.


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7. Email notification when item received/collected by customer

How the email notification sent to customer when item collected by customer.


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8. Email notification on ticket registration

How we can sent email notification on ticket registration inside system.


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9. Email Notification for available spare parts.

How notification for spare parts availability sent.


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Contact us

Technical Help & Support

We offer free support of 1 hour if you are facing any issue with installation or setup. We make assure you are settting up with correct envirnment that our application support. We always welcome new changes/request be launch on the next revision of the applicaiton.

+91 7405449936 https://www.jupical.com

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Overview


Such modules collectively contribute to the efficiency and effectiveness of service management processes, ensuring that incidents are addressed promptly, resources are available when needed and stakeholders are kept informed throughout the service lifecycle.

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Features


Configuration management maintains a record of the organization and helps in understanding the configuration items and their impact on services.

The ticket process module involves the creation, tracking, and resolution of service-related issues or requests. It streamlines the workflow for managing incidents, service requests and other service-related tasks through a centralized ticketing system.

This module helps users and service providers to check the availability of services or resources. It could include features such as real-time availability status, scheduling tools, and resource allocation to ensure that services can be delivered when needed.

The material request module handles the process of requesting and managing materials or resources needed for service delivery. It may involve creating requests, approvals and tracking the status of material procurement for various service activities.

This module is specifically focused on the creation of purchase orders (POs) for spare parts. It streamlines the procurement process by automating the generation of purchase orders when spare parts are needed.

This module provides a reminder system for service centers to ensure timely actions on pending tasks, appointments or service-related activities. It helps in managing schedules and ensuring that service commitments are met.

This module sends email notifications to relevant parties when a service ticket has been collected or resolved. It keeps stakeholders informed about the status of their requests and helps maintain transparency in the service delivery process.

This module triggers email notifications to relevant individuals when a new service ticket is created. It ensures that stakeholders are promptly informed about the initiation of a service request or incident, facilitating timely response and resolution.

This module generates notifications when spare parts become available in the inventory. It helps service providers and technicians stay informed about the availability of necessary components, ensuring that they can fulfill service requests without delays.

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.