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Helpdesk Working Hours/Time and Upcoming Holidays

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$ 66.25

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Required Apps • CRM (crm)
• Invoicing (account)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
• Employees (hr)
Community Apps Dependencies website_helpdesk_support_ticket
Technical Name helpdesk_working_hours
License OPL-1
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Technical Name helpdesk_working_hours
License OPL-1

Introduction

This Odoo module enhances customer support experience by displaying helpdesk working hours and upcoming holidays directly on the website ticket submission form. It improves transparency, allowing customers to easily see when support is available and when holidays might affect response times. Ideal for boosting user trust, managing expectations, and streamlining helpdesk interaction with clear working hours and holiday visibility.

Key Features

  • Display helpdesk team working hours prominently on website ticket form

  • Show upcoming holiday information to inform users before submitting tickets

  • Integrates smoothly with Odoo helpdesk, CRM, project, sales, invoicing, website, calendar, contacts, mail, and HR modules

  • Enhances customer support transparency and reduces confusion during holidays

  • Lightweight implementation without affecting core interface performance

Benefits

  • Improves customer communication by clearly indicating when support is available

  • Manages customer expectations effectively during holiday periods

  • Reduces support inquiries related to availability or delayed response times

  • Promotes a polished, professional helpdesk interface on your website

  • Supports efficient support workflow planning and ticket handling

Compatibility & Technical Details

Technical Name: helpdesk_working_hours

Required Modules: CRM, Invoicing, Project, Sales, Website, Calendar, Contacts, Discuss (mail), Employees (hr)

Community Apps Dependency: website_helpdesk_support_ticket

License: Odoo Proprietary License v1.0 (OPL-1)

Installation Steps:

  1. Place the helpdesk_working_hours module in your custom addons directory.

  2. Update the module list via the Odoo backend interface.

  3. Install the module.

  4. Configure helpdesk team working hours and upcoming holidays settings within the helpdesk or related configuration menus as needed.

Helpdesk Support Ticket Working Hours and Upcoming Holidays

Helpdesk Ticket Working Hours and Upcoming Holidays in Odoo

Working Hours Show on Helpdesk Ticket Form

Employee Working Hours on Support Ticket Form

This module sets a default working hours/time on Helpdesk Team & show support working hours & upcoming holidays on website helpdesks ticket form so your customer(s) can see support working hours & upcoming holidays during website support ticket submit form.


Main Features:

  • The Support Manager can set default working hours/time on the team under the configuration menu of the helpdesk support ticket app in the backend.
  • Customers can see support working hours on the Website Helpdesks Support Ticket submit form as shown below.
  • Customers can see support for upcoming holidays on Website Helpdesks Support Ticket submit form.
  • For more details please see below screenshots and watch the video.
  • ONLY COMPATIBLE FOR ODOO COMMUNITY EDITION.

Edition Compatibility:


Only Community

Set Default Working Hours on Team in Backend

View Support Working Hours & Upcoming Holidays [Customers]

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training 

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.