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Signature of Customer on Helpdesk Ticket

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Required Apps • CRM (crm)
• Invoicing (account)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
• Employees (hr)
Community Apps Dependencies website_helpdesk_support_ticket
Technical Name helpdesk_ticket_customer_signature
License OPL-1
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Technical Name helpdesk_ticket_customer_signature
License OPL-1

Introduction

The Odoo Helpdesk Ticket Customer Signature module by Probuse Consulting allows customers to digitally sign support tickets through the website portal. This feature enables businesses to capture customer consent on issue resolution or service acceptance directly on the ticket, enhancing transparency and accountability in the support process.

Key Features

  • Digital Signature on Tickets: Customers can sign support tickets digitally via the website portal.

  • Signature Request from Backend: Support team can initiate signature requests from the backend.

  • Email Notifications: Customers receive email notifications for signature requests and acknowledgments upon signing.

  • Signature Display: Signed tickets display the customer's signature on both the frontend and backend.

  • Thank You Emails: Automated thank you emails sent to customers after signing the ticket.

Benefits

  • Enhanced Customer Trust: Provides a clear record of customer consent, building trust.

  • Streamlined Support Process: Simplifies the process of obtaining customer acknowledgment.

  • Improved Accountability: Captures a digital record of customer interactions for reference.

  • Efficient Workflow: Reduces the need for manual follow-ups and paperwork.

Compatibility & Technical Details

  • Odoo Version: Compatible with Odoo.

  • Required Modules: CRM (crm), Invoicing (account), Project (project), Sales (sale_management), Website (website), Calendar (calendar), Contacts (contacts), Discuss (mail), Employees (hr).

  • License: Odoo Proprietary License v1.0.

  • Installation: Installable via the Odoo Apps interface.

  • Support: For technical support, contact Probuse Consulting directly.

  • Updates: Regular updates ensure compatibility with the latest Odoo releases and introduce new features.

Signature of Customer on Helpdesk Support Ticket Portal

Customer Signature / Sign on Ticket on Portal Odoo App

This module allows your customers to sign on a helpdesk support ticket on the portal of your website.


Main Features:

  • Allow your customer to sign on a ticket & view sign on ticket form on frontend.
  • Your support team can send signature requests from the ticket form in the backend.
  • Customers will get mail for signature requests and can do signatures on tickets on the website portal.
  • Once a customer signs on a ticket they will get a response and thank you mail from the system.
  • Customers can view signatures on the portal website on ticket form.
  • This module is only compatible with the Odoo community edition.
  • For more details watch the video and check below screenshots.

Edition Compatibility:


Only Community

Send Signature Request Button on Support Ticket Form Backend

Email Sent to Customer for Sign Request

Accept Signature Button on Ticket for Customer

Accepted & Signed for Ticket by Customer

Website Ticket with Signature View by Customer

Sign Stored on Ticket Backend

Send Thanks Email to Customer

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training 

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.