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Ticket Email Auto Notification - Helpdesk Support

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Required Apps • CRM (crm)
• Invoicing (account)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
• Employees (hr)
Community Apps Dependencies website_helpdesk_support_ticket
Technical Name helpdesk_ticket_auto_response
License OPL-1
You bought this module and need support ? Click here!
Technical Name helpdesk_ticket_auto_response
License OPL-1

1. Introduction

The Helpdesk Ticket Auto-Response module enriches customer support workflows by automating email notifications based on ticket stage transitions. Upon stage changes, pre-configured email templates can be dispatched to customers, followers, or internal users—seamlessly integrated into Odoo’s helpdesk process.

2. Key Features

  • Configurable Stage-Based Emails
    Enable automatic notifications when a ticket moves to specific stages—directly selectable on the stage form.

  • Tailored Email Templates
    Set distinct templates per stage to personalize messaging for customers, internal teams, and followers.

  • Flexible Recipient Options
    Choose among the customer, internal users, and followers as automatic notification recipients.

3. Benefits

  • Boosted Response Consistency
    Ensure timely, standardized communication aligns with ticket progress—without manual steps.

  • Operational Focus
    Reduces administrative overhead, enabling support teams to focus on resolutions.

  • Enhanced Transparency
    Keeps all stakeholders informed in real-time, improving collaboration and customer satisfaction.

4. Compatibility & Requirements

AspectDetails
Required ModulesCRM, Invoicing, Project, Sales Management, Website, Calendar, Contacts, Mail, HR; plus the website_helpdesk_support_ticket community module.
Technical Namehelpdesk_ticket_auto_response
Supported VersionOdoo Community Edition—versions 11 through 18, including 17. Not supported in Odoo SaaS (“Odoo Online”).
LicenseOdoo Proprietary License v1.0 (OPL-1)—requires a valid purchase; redistribution prohibited.

Support Ticket Auto Email Notification

Helpdesk Support Tickets Notification by Stages

THIS APP ONLY SUPPORT ODOO COMMUNITY EDITION

This app allows you to configure email templates on stage form for email notification when support ticket stage changes.



Main Features:
  • Allow you to set an email template on stage form.
  • Please note that you can make email templates based on your requirements with its body and set on stage form.
  • For more details please check below screenshots and watch the video.

Edition Compatibility:


Only Community

Stage : Form View - Example 1

Helpdesk Support Ticket after Change Stage

Email Sent on Change of Stage Sample

Stage : Form View - Example 2

Helpdesk Support Ticket after Change Stage

Email Sent on Change of Stage Sample

Stage : Form View - Example 3

Helpdesk Support Ticket after Change Stage

Email Sent on Change of Stage Sample

Email Template Sample - You can create your own custom email templates and set on stage form.

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training 

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.