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Helpdesk Team Email Alias

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$ 60.64

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Required Apps • CRM (crm)
• Invoicing (account)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
• Employees (hr)
Community Apps Dependencies website_helpdesk_support_ticket
Technical Name helpdesk_team_mail_alias
License OPL-1
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Technical Name helpdesk_team_mail_alias
License OPL-1

Introduction

This Odoo module empowers helpdesk teams to receive support tickets via individualized email aliases, improving your helpdesk's multi-channel support capabilities. With team-specific email alias functionality, incoming messages are automatically converted into tickets assigned to the correct team. This increases efficiency, enhances communication clarity, and delivers a streamlined ticket intake process that enriches customer support workflows.

Key Features

  • Assign a unique email alias to each helpdesk team for directed ticket creation

  • Enable automatic ticket generation from customer emails per team

  • Streamline support communication with clear team-specific routing

  • Seamless integration into Odoo’s helpdesk architecture and user workflows

  • Lightweight and efficient implementation without interface disruption

Benefits

  • Enhances ticket management by ensuring emails reach the correct helpdesk team

  • Simplifies support workflows through automatic team-based ticket assignment

  • Improves customer experience by providing direct communication channels

  • Reduces manual intervention and routing errors in ticket intake

  • Elevates professional support operations with targeted communication control

Compatibility & Technical Details

Technical Name: helpdesk_team_mail_alias

Required Modules: CRM, Invoicing, Project, Sales, Website, Calendar, Contacts, Discuss (mail), Employees (hr)

Community Apps Dependency: website_helpdesk_support_ticket

License: Odoo Proprietary License v1.0 (OPL-1)

Installation Steps:

  1. Place the module directory into your custom addons folder.

  2. Update the module list via the Odoo backend.

  3. Install the module through the Odoo interface.

  4. Configure helpdesk teams to use dedicated email aliases; incoming emails to these addresses will automatically generate tickets assigned to their respective teams.

Helpdesk Support Ticket Team Mail Alias

Email Alias for Helpdesk Support Team in Odoo

Compatible with Community Edition Odoo

Allow you to set an alias on the helpdesk support team so when a customer sends an email to this team the email id system will automatically set this team on the created ticket (Catchall should be configured).


Main Features:

  • The Support Manager can manage aliases on the helpdesk team.
  • Sending mail to this email will create a new ticket directly assigning this team on ticket.
  • For more details please see below screenshots and watch the video.

Edition Compatibility:


Only Community

Helpdesk Teams

Menu: Helpdesk/Configuration/Helpdesk Teams

Alias configuration on Helpdesk Team Form

Menu: Helpdesk/Configuration/Helpdesk Teams

Created Email Aliases in System for Helpdesk Team

Menu: Settings/Technical/Email/Aliases

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training 

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.