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Reassign/Escalate Helpdesk Support Ticket Team and Responsible

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Required Apps • CRM (crm)
• Invoicing (account)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
• Employees (hr)
Community Apps Dependencies website_helpdesk_support_ticket
Technical Name helpdesk_support_ticket_reassign
License OPL-1
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Technical Name helpdesk_support_ticket_reassign
License OPL-1

Introduction

This Odoo module streamlines support ticket management by allowing helpdesk tickets to be reassigned between teams or individual users. A contextual wizard enables quick reassignments, ensuring tickets reach the right person or group. Automated email notifications keep assignees informed instantly, improving response speed and internal coordination.

Key Features

  • Reassign helpdesk tickets to another user or team through a simple wizard

  • Send email notifications automatically to the new assignee

  • Support reassignment to individual agents or entire teams

  • Integrate seamlessly into Odoo’s helpdesk workflow for fast reassignment operations

Benefits

  • Enhances flexibility in routing tickets to the most appropriate support staff

  • Accelerates ticket resolution with instant notifications and clear ownership

  • Improves team collaboration and accountability with transparent reassignment history

  • Reduces manual overhead with intuitive reassignment steps

Compatibility & Technical Details

  • Technical Name: helpdesk_support_ticket_reassign

  • License: ODL-1 (Odoo Proprietary License)

  • Required Modules:

    • CRM

    • Invoicing

    • Project Management

    • Sales

    • Website

    • Calendar

    • Contacts

    • Mail/Discuss

    • Human Resources (Employees)

  • Installation Steps:

    1. Confirm that all dependencies (CRM, Project, Contacts, Mail, etc.) are installed in your Odoo environment.

    2. Install this ticket reassignment module.

    3. In any helpdesk ticket view, use the “Reassign Ticket” action to open the wizard.

    4. Select a new user or team, confirm the change, and the system will notify the assignee automatically.

Helpdesk Support Ticket Reassign/Escalate Team and Responsible

This App only Support Odoo Community Edition

This app allows you to re-assign/Escalate support tickets to a responsible user and team and notify them by emails.


Main Features:

  • Allow you to re-assign tickets to the user and notify them by email.
  • Allow you to re-assign tickets to the team and notify Team Leader by email.
  • For more details please watch the video and check below screenshots.

Edition Compatibility:


Only Community

Helpdesk Support Ticket Re-assign Wizard

Click a Reassign Ticket button to open a wizard.

Helpdesk Support Ticket Reassign PopUp

It will set a new user or team to a ticket and notify the user for his new ticket based on the selected option on popup.

Email Notifications

User is notified by email when he/she is assigned on a ticket.

Email Notifications

Team Leader is notified by email when his team is assigned on ticket.

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training 

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.