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POS Helpdesk Customer Support

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Required Apps • Point of Sale (point_of_sale)
• Discuss (mail)
• Inventory (stock)
• Invoicing (account)
• CRM (crm)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Employees (hr)
Community Apps Dependencies website_portal_pos_orders
website_helpdesk_support_ticket
Technical Name helpdesk_support_ticket_pos
License OPL-1
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Technical Name helpdesk_support_ticket_pos
License OPL-1

Introduction

This module integrates helpdesk ticket creation into the point-of-sale system, enabling customers or staff to initiate support requests directly from the POS interface. Each ticket can be linked to a specific sale, improving issue traceability and streamlining customer support handling. The integration helps unify sales and support workflows for faster, more organized service responses.

Key Features

  • Allow creation of helpdesk tickets directly from the POS interface.

  • Link support tickets automatically with the corresponding POS order.

  • Simplify issue tracking by capturing support requests at the point of sale.

  • Reduce response time through cohesive ticket initiation and handling.

  • Enhance customer satisfaction by centralizing support and sales interactions.

Benefits

  • Improves support responsiveness by enabling immediate ticket creation from POS.

  • Enhances traceability by linking support requests with transaction context.

  • Streamlines communication between sales and support teams.

  • Reduces administrative steps for staff handling support needs.

  • Supports efficient resolution workflows by consolidating data in one system.

Compatibility & Technical Details

  • Technical Name: helpdesk_support_ticket_pos

  • Required Modules: Point of Sale, Helpdesk, Sales (or Invoicing)

  • License: Community-compatible license (e.g., AGPL or OPL)

Helpdesk Support Ticket POS Odoo App

Point of Sales Helpdesk Customer Support

Customer Support for POS Support Ticket System

This app allows you to manage POS customer support tickets using a helpdesk ticket system as shown.

Main Features:

  • This app allows you to manage your POS customer helpdesk tickets.
  • Allow your POS team to manage helpdesk support ticket requests from customers.
  • Allow your POS order related tickets from a helpdesk ticket system.
  • This app is only for Odoo community edition.
  • Allow your customer to create a ticket with POS reference as shown.
  • Customer can create ticket with two way:
    • By going into POS My Account Portal.
    • Going into Direct Create Ticket from Website.
  • For more details please check below screenshots and watch the video.

Edition Compatibility:


Community

My Account POS Flow Portal Customer

My Account Menu (Odoo Standard)

POS Orders Menu

POS Orders List View with Open Ticket Button

Helpdesk Ticket Submit Form With POS Ref

Thank You Message Page

Helpdesk Form View (Backend) With POS Field and smart button

POS Order List View (Odoo Standard)

Return Product Button (Odoo Standard)

New Refund POS (Odoo Standard)

After Payment on New Refund POS (Odoo Standard)

Direct Create Ticket Flow

Create Ticket Menu on Website Page

Helpdesk Ticket Submit Form With POS Order Reference Selection

Thank You Message Page

Helpdesk Form View (Backend) With POS Field and Smart Button

Note : Return POS flow same as the per flow.

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training 

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.