$ 261.64
| Required Apps |
•
eCommerce (website_sale)
• Website (website) • Discuss (mail) • Invoicing (account) |
| Community Apps Dependencies |
knowsystem_website
knowsystem |
| Technical Name |
knowsystem_eshop
|
| License | OPL-1 |
| Technical Name |
knowsystem_eshop
|
| License | OPL-1 |
Introduction
The "KnowSystem: eCommerce" module is a specialized add-on for the core Odoo Knowledge Base, designed to bridge your internal knowledge system with your online store. This module allows you to create and manage product-specific FAQs and instructions directly within your Odoo Knowledge Base and then display them on your e-commerce product pages. It offers flexible rules for associating knowledge articles with products, product attributes, or even specific attribute values, providing a targeted and effective self-service support solution for your customers.
Key Features
Product-Specific FAQs: Create dedicated knowledge articles for each product in your e-commerce store.
Flexible Linking Rules: Link knowledge articles to product templates, attributes, or specific attribute values, allowing for highly customized documentation (e.g., different FAQs for products made from different materials).
Global FAQ Settings: Apply a consistent set of FAQs across all products in your e-shop with global settings.
Website Display Options: Choose to display FAQs either as a pop-up accordion on the product page or as a link that redirects users to a filtered view of the main Knowledge Base portal.
User-Based Access Control: Ensures that website visitors only see published articles they have permission to view.
Customizable Button Text: Change the default "Frequently asked questions" button text to something more suitable, like "Product docs" or "Instructions."
Benefits
Improved Customer Experience: Customers can quickly find answers to their questions without leaving the product page.
Reduced Support Load: Provides a self-service option, decreasing the number of support inquiries your team has to handle.
Centralized Content Management: Manage all e-commerce documentation from a single source within your Odoo Knowledge Base.
Enhanced Product Pages: Adds value to your product pages by providing immediate, relevant information.
Compatibility & Technical Details
This module is an extension of the core knowsystem and requires the Website (website) and Discuss (mail) apps. The technical name of the module is knowsystem_eshop. It is licensed under the Odoo Proprietary License v1.0 (OPL-1).
Installation Steps:
Ensure you have the knowsystem module installed.
Place the knowsystem_eshop module folder in your Odoo add-ons directory.
Navigate to the Apps menu in your Odoo instance and click "Update Apps List."
Search for "KnowSystem: eCommerce" or its technical name, knowsystem_eshop, and click "Install."
After installation, go to the Knowledge Base and e-commerce settings to configure which articles to publish on your product pages.
Odoo eCommerce knowledge entry
-
The app allows adding the product FAQ or documentation entry to all eCommerce product pages
-
Optionally hide that for specific products (find 'Do not show eCommerce FAQ' on template forms) or for a particular website (choose the website option 'FAQ view' - 'Do not show')
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Introduce your own text for the button (enter the site setting 'FAQ button text'). By default, it is ' Frequently asked questions'. You can change it in any way, including applying HTML tags. For example, 'Product docs' or 'Instructions'
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Show product knowledge as a link to the main KMS portal interface (choose the website option 'FAQ view' - 'KnowSystem portal link'). In this way, when clicked users are redirected to the full KnowSystem navigation but are restricted by articles linked to the current product. They can apply any further search, filtering, or sorting
-
Alternatively, the tool allows showing FAQs as a popup with all found articles accordion (choose the website option 'FAQ view' - 'Popup accordion'). Then, users are able to check articles without leaving a product e-Shop page
Flexible rules to generate product FAQs or instructions
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Establish links between product templates and KnowSystem to cumulate Odoo eCommerce knowledge. Show articles for specific sets of attribute values and hide them for others. For example, to have different FAQs for steel and aluminum tables
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Define its own knowledge for Odoo attributes or attribute values disregarding selected products. For instance, introduce additional documentation for all variants that have 'legs' or 'custom legs'
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Apply global website settings of how to select articles for all product pages. In this way, the app lets have the same FAQs basis for all sold items in a particular e-shop
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The app lets define KnowSystem sections, tags, or specific articles on each layer. A knowledge piece would be selected if it satisfies any of the criteria. For sections and tags, child nodes are also taken into account
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Articles are shown on Odoo product pages only if a user can access those articles. Thus, website visitors would see only published ones.
According to the current Odoo Apps Store policies:
- Every module bought for version 12.0 and prior gives you access to all versions up to 12.0.
- Starting from version 13.0, every module version should be purchased separately.
- Disregarding the version, purchasing a tool grants you a right to all updates and bug fixes within a major version.
Please note that the faOtools team does not control those policies. For all questions, please contact the Odoo Apps Store representatives directly.
The most straightforward approach is to use the Odoo store's built-in workflow:
1. Open the module's page and click the button Deploy on odoo.sh
2. After that, you will be redirected to the GitHub page. Log in to your account and click 'Create a new repo' or use the existing one. Please make sure that your repository is private. It is not permitted to publish the apps under the OPL-1 license. If necessary, create a new repo for your Odoo.sh project
3. Then, go to odoo.sh and click the Deploy button. In the pop-up window, submit the decision and click 'Continue.' This action will trigger the installation process.
These steps will install the app for your project's production branch. If you want to deploy the apps for other branches or update the module, you should undertake the following actions:
1. Upload the source code for the app from the Odoo store
2. Commit the module to a required GitHub repository. Ensure that none of the app folders/files are ignored (included in the .gitignore of your repo). Repositories are automatically created by odoo.sh, which might add some crucial items there (e.g. /lib) by default. You should upload all module directories, subdirectories, and files without exceptions
3. Deploy a target branch of the odoo.sh project or, if your settings assume that, wait until it is automatically built.
2. Re-start the Odoo server;
3. Turn on developer mode (technical settings);
4. Update the apps' list (the apps' menu);
5. Find the app and push the button 'Activate'/'Install';
6. Follow the guidelines on the app's page if those exist.
Yes, sure. Simultaneously, Odoo automatically adds all dependencies to a cart, so you should exclude previously purchased tools to avoid double payment.
A red/orange warning does not influence the app's features. Regretfully, sometimes our modules do not pass standard automatic tests since the latter assume behavior that conflicts with our app's goals. For example, we change the price calculation, while the standard Odoo module tests compare the final price to a standard algorithm.
So, first of all, please check the deployed database features. Does everything work correctly?
If you still assume that the warning influences real features, please contact us and forward full installation logs and the full list of deployed modules (including core and third-party ones).
No, we only distribute the tools through the official Odoo apps store .
Regretfully, we do not have the technical means to provide individual prices.
No, third-party apps can not be used on Odoo Online. Unfortunately, Odoo SaaS blocks such a possibility.
Yes, our tool requires all modules marked in dependencies to work correctly. The price marked on the app page already includes all necessary dependencies.
The price for our modules is set in euros. The Odoo store converts prices to other currencies according to its internal exchange rate. Thus, the price in US Dollars may change when the exchange rate is updated.
FAQ popup for the Odoo e-shop
eCommerce product: portal KMS navigation
eCommerce: global FAQ settings
Link products and KnowSystem
Product attributes smart FAQs.
Odoo demonstration databases (live previews)
For this app, we might provide a free personalized demo database.
To demand such a database, press the button "Live Preview" on the top of this page or copy the link https://faotools.com/s/ldju98
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
By your request, we will prepare an individual live preview database, where you can apply any tests and check assumptions for about two weeks.
Bug reporting
If you encounter bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes within 60 days of purchase and are intensely interested in improving our tools even after this period.
To send us a bug report, press the "Website" link at the top of this page and push the button "Bug Report" (the tab Support). Alternatively, copy the link https://faotools.com/s/lpzhq0
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
Please include as many details as possible in your request: screenshots, Odoo server logs, a full description of how to reproduce your problem, and so on. Usually, it takes a few business days to prepare a working plan for an issue (if a bug is confirmed) or provide you with guidelines on what should be done (otherwise).
Public features requests and module ideas (free development)
We are strongly motivated to improve our tools and would be grateful for any feedback. If your requirements are of public use and might be efficiently implemented, the team will include those in our to-do list.
Such a to-do list is processed regularly and does not assume extra fees. Although we cannot promise deadlines and final design, it might be a good way to get desired features without investments and risks.
To share ideas, press the "Website" link at the top of this page and push the button "Share Features Ideas" (the tab Support). Alternatively, copy the link https://faotools.com/s/bl0fyv
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
Questions and misc issues
Feel free to contact us with any other concerns, doubts, or questions: press the "Website" link at the top of this page and push the button "Raise Question" (the tab Support). Alternatively, copy the link https://faotools.com/s/ysrumy
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
About the team
faOtools (faotools.com, former odootools.com) is the developers and business analysts team that helps you extend Odoo's potential. Since 2012, we have communicated with end users for whom the software became the primary business tool. As a result, we are proud of the dozens of successful apps that have been developed. We are open to new ideas and challenges to create the best Odoo tools for business needs worldwide.
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498Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.